FAQ
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Generic Information
What does "refurbished" mean at GoGadgets99?
Our refurbished laptops and phones are fully repaired, tested via a multipoint inspection, and restored to full working order. They offer reliable performance and are distinctly different from standard "used" electronics because of this rigorous certification process.
Do you ship refurbished devices to the UAE and India?
Yes, we process and ship orders directly to locations across the UAE and India, utilizing secure packaging to protect the hardware in transit.
What is the battery health on your refurbished MacBooks and iPhones?
Every device is tested to ensure the battery holds at least an 80% charge capacity compared to a brand-new unit, guaranteeing reliable daily performance.
Is there a warranty on refurbished laptops and phones?
Absolutely. Every device includes a 1-3 months of warranty covering hardware defects, ensuring you have reliable support after your purchase.
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Shipping & returns
What if it doesn’t work for me?
At Fresh™, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 30-day money-back guarantee – to give you the peace of mind you deserve when making a purchase from us.
How long does shipping take?
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How much is shipping? Where do you ship to?
We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.
Can you tell me more about your shipping process?
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How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
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Products Information
Where can I find information on sustainability?
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Can I see your certificates?
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Where are your products made?
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Do you offer samples of your product?
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Where can I find more information?
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